Refund policy
Refund & Return Policy
At MSE Collection, customer satisfaction is important to us. However, due to the personal and hygienic nature of intimate wear products, returns and exchanges are generally not accepted.
We strongly recommend that customers carefully check the size, style, color, and product details before placing an order.
Hygiene Policy
For hygiene and safety reasons, any item that has been worn, washed, used, stained, altered, damaged, or removed from its original condition will not be eligible for return, exchange, or refund.
All products must remain unused and in their original packaging with tags intact if a claim is being reviewed.
Need Help With Sizing?
If you are unsure about your size, please contact our customer support team before placing your order. We will be happy to assist you in selecting the most suitable size.
Incorrect or Damaged Product
If you receive:
- An incorrect product
- An incorrect size due to an error from our side
- A damaged or defective product
please contact us as soon as possible after receiving your order.
To verify the issue, we may request clear photos or videos of the product, packaging, and shipping label.
Once your claim has been reviewed and approved, our team will guide you regarding the appropriate replacement, exchange, or refund, depending on the situation.
Refunds
Where a refund is approved, it will be processed through the applicable payment method or another method communicated by our customer support team.
Shipping or delivery charges may not be refundable unless the issue occurred due to an error from MSE Collection.
Contact Us
For questions regarding your order, sizing, damaged products, or this policy, please contact us:
MSE Collection
Website: msecollection.com
Email: msecollectiononline@gmail.com
Phone / WhatsApp: 0345-2091482