Shipping Policy

Last Updated: September 2026

Thank you for shopping with MSE Collection. We aim to process and deliver your orders safely and as quickly as possible across Pakistan.

Order Processing

Orders are usually processed within 1–2 business days after confirmation.

Orders placed on weekends, public holidays, or during high-volume sale periods may require additional processing time.

Once your order has been dispatched, you may receive tracking or delivery information through SMS, WhatsApp, email, or the courier service.

Shipping Charges

A flat shipping charge of PKR 150 applies to orders unless otherwise stated on our website or during a promotional offer.

Any applicable shipping charges will be displayed at checkout before you complete your order.

Delivery Time

Estimated delivery time is generally:

3–5 business days after dispatch.

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances beyond our control.

Remote or less accessible areas may take additional time.

Delivery Coverage

We currently deliver orders across Pakistan to locations supported by our courier partners.

In some cases, delivery may not be available to certain remote areas. If we are unable to deliver to your location, our customer support team will contact you.

Cash on Delivery

Where available, customers may select Cash on Delivery (COD) at checkout.

Please ensure that:

• Your contact number is correct and reachable.
• Your delivery address is complete.
• Someone is available to receive the parcel.
• The required payment amount is available at the time of delivery.

We may contact you to confirm your order before dispatch.

Order Confirmation

Orders may be confirmed through phone, WhatsApp, SMS, or another available communication method before they are dispatched.

If we are unable to contact you for confirmation, your order may be delayed or cancelled.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information.

MSE Collection will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery details, please contact us as soon as possible before the order is dispatched.

Failed Delivery

If the courier is unable to deliver your parcel because:

• The customer is unavailable
• The contact number is unreachable
• The address is incorrect or incomplete
• The customer refuses to accept the confirmed order

the parcel may be returned to us.

Additional shipping charges may apply if the customer requests the order to be shipped again.

Order Tracking

Where tracking is available, tracking details may be provided once your parcel has been handed over to the courier.

Please allow some time for the courier's tracking system to update after dispatch.

Damaged or Incorrect Parcel

If you receive a damaged product or an incorrect product due to an error from our side, please contact us as soon as possible.

We may request photos or videos of the parcel, product, packaging, and shipping label to verify the issue.

Please do not use, wash, or remove tags from the product while your claim is being reviewed.

For more information, please refer to our Refund & Return Policy.

Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Courier service disruptions
• Weather conditions
• Public holidays
• High-volume sale periods
• Road closures
• Operational issues
• Events beyond our reasonable control

MSE Collection cannot guarantee an exact delivery date where delays are caused by circumstances outside our control.

Contact Us

For questions regarding shipping, delivery, or your order, please contact us:

MSE Collection
Website: msecollection.com
Email: msecollectiononline@gmail.com
Phone / WhatsApp: 0345-2091482.